This year’s Global Wellness Institute Summit in Mexico City will highlight Workplace Wellness as a key issue. Spas are all about wellness, right? We’re exemplars, right?
The reality is, a spa is a mentally and physically demanding environment that is built on the profit-challenged business model of selling services. Right there, you know that employee well-being may not be at the top of the list of priorities for spas. Here are six ways spas don’t walk their wellness talk:
1. Spas who treat their workers as “independent contractors” instead of employees. Do you really espouse wellness when your therapists don’t qualify for worker’s compensation insurance if they get injured at your place of business? This is also one of the key reasons the playing field is not level in the spa industry: unfair competition from companies who misclassify their workers to save money.
2. Overworking your team. Whether your employees work at your front desk or in a treatment room, good people are hard to find. Many spas are burning out their A Players due to staffing challenges.
3. Using the wrong /cheap equipment. Yes, it’s more expensive, (but it’ll only hurt for a minute.)
4. Not providing continuous education in body mechanics and workplace safety. Yes, massage therapists learn a bit about this in school. Do they practice it? With a few exceptions, no. Your other workers, including estheticians, nail techs and front line personnel have equally serious ergonomic challenges.
5. Not providing resources and tools for self-care.
6. Not providing enough (high quality) support Spa employees shouldn’t be stressed out at work: their stress will translate into unhappy guests. But equipment breakdowns, communications mishaps, supply shortages and other operations “fails” create a stressful workplace. Think you can skimp on your support staff, designate “managers” who spend their day in the treatment room, or share your bad mood at work because you’re the boss? Think again.
Workplace wellness is a crucial issue in creating a well world, and it starts with us!
To learn more about ways to keep employees happy and engaged, visit us at wynnebusiness.com. Morale challenge? Trying to create a healthier team? Contact us at firstname.lastname@example.org or call 831.293.7099.
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