Wynne Business logo
CONSULTING AND EDUCATION FOR EXPERIENTIAL ENTERPRISES
SPA | BEAUTY | WELLNESS | HEALTH | RETAIL | HOSPITALITY
grow. delight. profit.

Category Archives: Education

Here’s to a successful year in 2016

Planning for Success in 2016Welcome to 2016!

The older I get, the more New Year’s Day reminds me of the movie Groundhog Day; I can’t believe it’s here again, already! The fact is, the more quickly the years tick by, the more urgency you may have as a business owner to avoid procrastinating in regards to your spa business.

New Year’s resolutions have actually been around since the ancient Babylonians marked the new year as a time to repay their debts and return borrowed objects, 4000 years ago. You know that list of changes you’d like to make, or new approaches you’ve been meaning to try? The time is now, no need to wait until another year, or two, or five, goes by. Select one activity from each of these four areas, and get to work! Continue Reading

New LIVE Webinar: Secrets of Retention and Retail for Treatment Professionals, on February 22

Join us on February 22 at 9am Pacific/ Noon Eastern for our next live webinar, Secrets of Retention and Retail for Treatment Professionals. Spa therapists are not always comfortable with recommending retail products, and even those that are sometimes strike the wrong note. This session will help service providers and their supervisors understand how to…Continue Reading

Clinical Oncology Esthetics Training Returns March 20-22, 2011

REGISTRATION CLOSED. Morag Currin of Health Challenged Esthetics literally wrote the textbook on Oncology Esthetics. A true industry pioneer and visionary, Morag is returning to California with her three day program for estheticians. We’ve already hosted this once and I believe any serious esthetician or spa owner needs to experience this education–whether you choose to…Continue Reading

New LIVE Webinar: Creating Your Strategic Plan for 2011, on January 18

“A vision without a plan is a hallucination.” Join us on Tuesday, January 18, for our first management webinar of the New Year, Spa Business Planning Made Easy. Planning is one of the most misunderstood business processes, and one of the most essential. Yet most plans don’t survive more than a few months. If your…Continue Reading

Our Spa Director’s Management Intensive returns to the West Coast, January 30-February 2

Registration Closed Co-taught by Peggy Wynne Borgman and Lisa M. Starr of Wynne Business Spa Consulting and Education If you own, manage, or plan to invest in a spa, this program is a must. If you’re already involved in spa operations, this seminar will help you tackle your toughest management challenges. If you’re planning to…Continue Reading

FRONT DESK TRAINING, 2/20: Mastering the Mindset of World Class Service

World class service is no accident. To achieve this elevated level of guest care, you must start by grounding team members in the unique “mindset” that inspires top service organizations. Especially during a recession, team members don’t always exhibit the right attitude, or may not seem to be inspired, about delivering superior customer service. Yet…Continue Reading

WEBINAR: “Mastering the Mindset of World Class Service”

World class service is no accident. The first step toward achieving this elevated level of guest care is to ground team members in the unique “mindset” that inspires top service organizations. Are you concerned that team members don’t always exhibit the right attitude, or don’t seem to be inspired, about delivering superior customer service? This…Continue Reading

NEXT LIVE WEBINAR: Mastering Complaint Resolution and Service Recovery

Join us  for this live employee training session, co-presented by Lisa Starr and Peggy Wynne Borgman. We include time for your questions at the end of the presentation. Are you confident in your employees’ ability to resolve guest complaints? Do they know how to handle the inevitable issues that arise in a busy spa operation? Are…Continue Reading

Our first Spa Director’s Management Intensive of 2011, in the San Francisco Bay Area

January 30-February 2 If you own, manage, or plan to open or acquire a spa, this program is a must! Presented by Lisa M. Starr and Peggy Wynne Borgman of Wynne Business Spa Consulting Go to registration site If you’re already involved in spa operations, you’ll find solutions for your toughest management challenges. If you’re…Continue Reading

Moments of Truth: Mastering Complaint Resolution and Service Recovery

ON-DEMAND WEBINAR About 60 minutes $99 (unlimited use) Are you confident in your employees’ ability to resolve guest complaints? Do they know how to handle the inevitable issues that arise in a busy spa operation? Are you certain that guests leave your spa satisfied? When was the last time they received training in complaint resolution?…Continue Reading

testimonialsTestimonials

Read what our clients have to say.

about-us-icon-new3About Us

Meet Lisa Starr, Wynne Business consultant.