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grow. delight. profit.

Business Improvement

We improve the performance of spa, wellness, hospitality and lifestyle businesses by creating the optimal balance between customer experience, sales flow, employee engagement, and profitability. Our principal consultants are pragmatic, operations-seasoned professionals with a combined 60+ years in the spa, wellness and beauty industries. We are passionate about integrating world-class customer experience with optimum revenue generation, including retail.

How we work:

Wynne Business works with companies on-site and remotely via online meetings and telephone. Our principal consultants are based on the East and West coasts of the US, and provide business improvement consulting to North America, Europe, Asia, Latin America, the Middle East, and Africa. We engage with clients on targeted issues such as compensation plans, hiring management personnel, or evaluating the feasibility of a spa business plan.


Mystery Shopping and Sales Flow Analysis: Our Mystery Shop and Sales Flow Analysis will give you powerful insights into the strengths and weaknesses of your customer journey and identify costly gaps in your Sales Flow. A redesigned journey map and action plan enables you to increase your sales and quality simultaneously.

Business Optimization Blitz: Kick start spa, salon, and wellness business improvements projects with this customized, on-site, two-day rapid results program that includes assessment and training. Elevate service standards and gain new tools, skills, and confidence to increase customer satisfaction, sales, and retention.

Strategic Planning: If your company has lost its way, a new Strategic Vision will unify, inspire, and energize your team. Our expertly-facilitated sessions help you map a renewed path to success and lay out the key steps for execution.

[Click here to learn More About Strategic Vision Sessions]

Leadership Coaching: Management is about getting results through others. We help improve your communications and problem-solving skills and develop your capacity to inspire and energize your team.

We’d like to learn more about you with a private 30 minute Needs Analysis via phone, Skype or web meeting. Start here

about-us-icon-new3About Us

Meet Lisa Starr, Wynne Business consultant.