We improve the performance of spa, wellness, hospitality and lifestyle businesses by creating the optimal balance between customer experience, sales flow, employee engagement, and profitability. We are pragmatic, operations-seasoned professionals who are passionate about integrating world-class customer experience with optimum revenue generation, including retail.
We engage with clients on targeted issues such as compensation plans, hiring management personnel, or evaluating the feasibility of a spa business plan, as well as overall business performance evaluations.
Mystery Shopping and Sales Flow Analysis: Our Mystery Shop and Sales Flow Analysis will give you powerful insights into the strengths and weaknesses of your customer journey and identify costly gaps in your Sales Flow. A redesigned journey map and action plan enables you to increase your sales and quality simultaneously.
Business Optimization Blitz: Kick tart spa, salon, and wellness business improvements projects with this customized, on-site, two-day rapid results program that includes both assessment and staff training components. Elevate service standards and gain new tools, skills, and confidence to increase customer satisfaction, sales, and retention.
Strategic Planning: If your company has lost its way, a new Strategic Vision will unify, inspire, and energize your team. Our expertly-facilitated sessions help you map a renewed path to success and lay out the key steps for execution.
[Click here to learn More About Strategic Vision Sessions]
Leadership Development – Our live Spa Directors Management Intensive, as well as our variety of self-paced online programs, can help your front line and management teams develop their leadership skills.
We’d like to learn more about you with a private 30-minute Needs Analysis via phone, Skype or web meeting. Start here