As noted in the Global Wellness Institute’s 2012 research study, Spa Management Workforce & Education; Addressing Market Gaps, “The services delivered by spas to their customers are fundamentally about the power of human touch and human interaction. As such, people are at the heart of a spa. People are a spa’s greatest asset and are essential to its success, but people are also typically a spa’s greatest expense and greatest challenge. While staffing challenges occur across all levels and positions in today’s spas, these challenges are especially important and especially prevalent at the management level. As for any other business, talented leadership and strong management are critical to the success of a spa.”
Nothing engages people more completely, and produces better results, than live employee training as a team. Our workshops are interactive, lively and fast-paced. Results are instantaneous and longlasting.
Our three-day signature boot camp, the Spa Director’s Management Intensive has long been recognized as one of the best management training programs available in the industry. We’ve trained spa and wellness management professionals for the top tier of the international hospitality industry, hundreds of independent salons and spas, medical spas, hospital spas, and dozens of wellness centers and boutique hotels.
The full program is offered several times per year in the US; an edited version The Path to Profits, is offered internationally, our next class will be April 8 – 10, 2018 in Philadelphia.
Can’t make the live program work with your schedule? We also offer a self-paced, online version.
“I am SO glad that I chose to invest in this seminar. I feel much more equipped, knowledgeable and positioned for success! Thank you.” ~Kristy Lucas, 2015 SDMI Graduate
Selling Through Service is a holistic workshop for Experiential Enterprises that improves both customer service and sales, rather than teaching these as two separate disciplines. Employees attracted to the “helping professions” are often intimidated by the idea of “selling.” This culturally-appropriate, proven seven-step process helps your team members increase their retention and grows service and retail sales. It creates new confidence and engagement. Includes course text master for your unlimited use.
Looking for impactful results that connect more powerfully with your team? Our BOB program consists of a Mystery Shop & Audit visit as well as a Selvice Training, which will frame best practices in customer service and sales through the lens of your current client service delivery standards.
Grow to new heights with our signature customer service workshop. If you’re concerned about negative reviews and attitudes, this three-hour session is the antidote. We help your team understand the three crucial ingredients of world class Customer Experience and their role in ensuring customer loyalty. Appropriate for every level of employee, from frontline to management. Includes a course text master for your unlimited use.
Note: Before implementation we will ensure that the “best practices” we share are aligned with your procedures. For example, we’ll want to know the level to which your team members are empowered to resolve a customer complaint.
All on-site training includes a thorough consultation to ensure that we are meeting your key objectives and to understand your unique business processes and culture. Branded training programs are available as well, and can include your brand images, language, mission and goals.
To discuss your training and education issues and ideas, contact us at firstname.lastname@example.org, or call us at 610.368.6660.