Registration for this webinar has closed. Below are the topics which were discussed. Please check the Events and Learning Academy pages for our offered trainings. Spa therapists are not always comfortable with recommending retail products. This session will help service providers and their supervisors understand how to boost confidence and income with new strategies, skills and […]
Registration has closed. Please check the Events and Learning Academy pages for our offered trainings. Morag Currin of Health Challenged Esthetics literally wrote the textbook on Oncology Esthetics. A true industry pioneer and visionary, Morag is returning to California with her three day program for estheticians. We’ve already hosted this once and I believe any […]
How to welcome your spa, salon and hotel guests so they are happy to revisit. “Being Right is the Booby Prize” That’s a direct quote from my friend Holly Stiel, who has been a guru in the world of hotel and spa concierges for years. Far from being just good advice for “hospitalitarians,” these are […]
Registration for this webinar has closed. Below are the topics which were discussed. Please check the Events and Learning Academy pages for our offered trainings. “A vision without a plan is a hallucination.” Join us on Tuesday, January 18, for our first management webinar of the New Year, Spa Business Planning Made Easy. Planning is one of […]
2011 is just a few days away. The happy delirium of gift card sales will be over, and the reality of the toughest quarter of the year will arrive. Most spa owners and spa directors that I know are moderately optimistic about 2011. Optimism is all relative, of course. I don’t know any spa that’s […]
Gift card sales are great, but only if you can get the gift card clients to return.
If you own, manage, or plan to invest in a spa, this program is a must. If you’re already involved in spa operations, this seminar will help you tackle your toughest management challenges. If you’re planning to open or acquire a spa, you’ll leave this program with a clear understanding of the requirements for business […]
A resounding thank you to the readers of American Spa magazine, for naming me as one of your Favorite Spa Consultants for 2010! It’s been an privilege to be part of this industry for over 26 years. I join some marvelous company in this honor. A great way to end the year! See the article […]
You can find this training in our Learning Academy listed as Part 4 of our Spa Concierge Finishing School. Get your team trained in “extreme customer service” (just in time for the holiday rush.) Are you confident in your employees’ ability to resolve guest complaints? Do they know how to handle the inevitable issues that […]
The second whirlwind day of conference educates and inspires the 2000 attendees.