Spas are working harder than ever to be innovative in their designs, but there’s one convention that just won’t seem to die: the monolithic front desk. Once upon a time, we had big fat computer monitors and hulking CPUs to hide in those enormous desks. So why, in this age of flat screens and cloud […]
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I can’t tell you how many times I’ve heard someone in a class or seminar say, “You know, we don’t really have that many issues in our spa–we just have people problems.” According to a study of 1350 spa guests from Coyle Hospitality Group, “people problems” are the predominant issue in every spa. Coyle, the leading […]
Registration for this webinar has closed and below are the topics which were discussed. This training is available online as Part 3 of The Spa Concierge Finishing School. Please check the Events and Learning Academy pages for this and other trainings. Your biggest moment of truth in a spa or salon takes place, not in a […]