Entries by lstarr@wynnebusiness.com

The Front Desk Must Die!

Spas are working harder than ever to be innovative in their designs, but there’s one convention that just won’t seem to die: the monolithic front desk. Once upon a time, we had big fat computer monitors and hulking CPUs to hide in those enormous desks. So why, in this age of flat screens and cloud […]

People Problems

I can’t tell you how many times I’ve heard someone in a class or seminar say, “You know, we don’t really have that many issues in our spa–we just have people problems.” According to a terrific new study of 1350 spa guests from Coyle Hospitality Group, “people problems” are the predominant issue in every spa. […]