Spas are working harder than ever to be innovative in their designs, but there’s one convention that just won’t seem to die: the monolithic front desk. Once upon a time, we had big fat computer monitors and hulking CPUs to hide in those enormous desks. So why, in this age of flat screens and cloud […]
This author has yet to write their bio.Meanwhile lets just say that we are proud firstname.lastname@example.org contributed a whooping 73 entries.
Entries by email@example.com
I can’t tell you how many times I’ve heard someone in a class or seminar say, “You know, we don’t really have that many issues in our spa–we just have people problems.” According to a terrific new study of 1350 spa guests from Coyle Hospitality Group, “people problems” are the predominant issue in every spa. […]
ON-DEMAND WEBINAR About 70 minutes $99 (unlimited use) Your biggest moment of truth in a spa or salon takes place, not in a treatment room or at an employee’s station, but when a client is checking out. This is the moment you must ascertain whether a guest is satisfied, when your guest is invited to […]