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Category Archives: Education

FRONT DESK TRAINING, 2/20: Mastering the Mindset of World Class Service

World class service is no accident. To achieve this elevated level of guest care, you must start by grounding team members in the unique “mindset” that inspires top service organizations. Especially during a recession, team members don’t always exhibit the right attitude, or may not seem to be inspired, about delivering superior customer service. Yet…Continue Reading

WEBINAR: “Mastering the Mindset of World Class Service”

World class service is no accident. The first step toward achieving this elevated level of guest care is to ground team members in the unique “mindset” that inspires top service organizations. Are you concerned that team members don’t always exhibit the right attitude, or don’t seem to be inspired, about delivering superior customer service? This…Continue Reading

NEXT LIVE WEBINAR: Mastering Complaint Resolution and Service Recovery

Join us  for this live employee training session, co-presented by Lisa Starr and Peggy Wynne Borgman. We include time for your questions at the end of the presentation. Are you confident in your employees’ ability to resolve guest complaints? Do they know how to handle the inevitable issues that arise in a busy spa operation? Are…Continue Reading

Our first Spa Director’s Management Intensive of 2011, in the San Francisco Bay Area

January 30-February 2 If you own, manage, or plan to open or acquire a spa, this program is a must! Presented by Lisa M. Starr and Peggy Wynne Borgman of Wynne Business Spa Consulting Go to registration site If you’re already involved in spa operations, you’ll find solutions for your toughest management challenges. If you’re…Continue Reading

Moments of Truth: Mastering Complaint Resolution and Service Recovery

ON-DEMAND WEBINAR About 60 minutes $99 (unlimited use) Are you confident in your employees’ ability to resolve guest complaints? Do they know how to handle the inevitable issues that arise in a busy spa operation? Are you certain that guests leave your spa satisfied? When was the last time they received training in complaint resolution?…Continue Reading

First time in China: Advanced Spa Management Techniques with Lisa Starr

A one day class with Lisa M. Starr of Wynne Business Spa Consulting Sunday, September 5, 2010 Sponsored in part by The Banyan Tree, Hainan Competition is increasing! Are you ready? The rapid growth of the spa industry in China requires managers to be at the top of their game. Attention to detail in every aspect…Continue Reading

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