Season 5: Jeremy McCarthy on Compassionate Leadership in Spas

Jeremy McCarthy joins Lisa Starr and shares a five-step process to become a Compassionate Leader for today’s spa workforce.

Episode Summary:

Jeremy McCarthy, Group Director of Spa & Wellness at Mandarin Oriental, shares that one of the biggest surprises for all of us in the wake of the pandemic has been how difficult it has been to staff to previous levels. McCarthy applies the concepts he learned while earning his Applied Positive Psychology degree to be the compassionate leader he believes is necessary in organizations today, recognizing that people really want to find meaning through their work. Listen to learn about McCarthy’s sensible five-step process as a framework to take the best possible care of your most important asset, your team.

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