Spa Concierge Finishing School Part 4 – Mastering Complaint Resolution and Service Recovery

In spite of all of the comprehensive training and support tools that you supply to your customer care team, sometimes, we just can’t make the client happy. This is not an “if” but a “when” occurrence, and is actually the best test of your customer care culture. This course provides strategies for handling these rare occurrences, and steps to decrease their frequency.

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