Spa Directors Management Intensive Online

Current Status

Not Enrolled

Price

$995.00

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Designed for spa managers, directors, owners and investors, this program provides a rigorous introduction to the key concepts of modern spa business management. Popular with working professionals, it is also invaluable to startup entrepreneurs. The program is delivered with Wynne Business’s trademark realism and frankness by veteran spa consultant and educator Lisa Starr, along with her former colleague Peggy Borgman.

It includes modules on:

  • Creating world class customer service experience
  • Quality management and service recovery
  • Employee recruitment and selection
  • Training and appraisal
  • Effective leadership within the spa culture
  • Accounting essentials and financial management
  • Employee compensation
  • Marketing the spa today
  • Sales skills and processes for the spa environment
  • Successful retail programs
  • Effective service programs and menu design

This is a self paced program. If a student would like to finish in about twelve weeks, the SDMI includes about three hours of curriculum per week, consisting of lecture/presentations, reading, assignments and tests. The course text is included in the tuition fee.

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Course Content

Spa Directors Management Intensive Welcome
SDMI Unit 1: World Class Customer Service 3 Topics | 1 Quiz
SDMI Unit 3: Building Your Spa Team 3 Topics | 1 Quiz
SDMI Unit 5: Essentials of Spa Leadership 3 Topics | 1 Quiz
SDMI Unit 6: Spa Accounting Essentials 2 Topics | 1 Quiz
SDMI Unit 7: Financial Savvy 3 Topics | 1 Quiz
SDMI Unit 8: Compensation for Spa Employees 3 Topics | 1 Quiz
SDMI Unit 9: Marketing the Spa Today 3 Topics | 1 Quiz
SDMI Unit 10: Sales: Selling Through Service 3 Topics | 1 Quiz
SDMI Unit 11: Successful Retail Programs 3 Topics | 1 Quiz
SDMI Unit 12: Managing Spa Treatment Programs 3 Topics | 1 Quiz
SDMI Final Exam
Congratulations and thank you!