World class service is no accident. To achieve this elevated level of guest care, you must start by grounding team members in the unique “mindset” that inspires top service organizations. Especially during a recession, team members don’t always exhibit the right attitude, or may not seem to be inspired, about delivering superior customer service. Yet it’s more important than ever, especially because spa visits are less frequent. Your customer’s expectations are high, and employee spirits may be low. This webinar will help you jump start team morale.
This fast paced live session, led by Wynne Business President Peggy Wynne Borgman, will inform, engage and inspire all spa personnel, regardless of their role. Recommended as a “core course,” it’s the perfect prelude to our skills training programs, such as “Mastering the Reservations Call.” It’s a great way to kick off a service improvement project, meeting, or coaching session.
At just $99, about the cost of one comped service, you can’t afford to miss this session. Train four employees at one computer and the per-employee training cost is just $25. Please make sure you are using a computer with speakers, and check your volume level before the session begins.