Live Education and Training - Wynne Business | Spa Consulting and Education

TAKE YOUR BUSINESS TO NEW HEIGHTS.
Align your team and see powerful results with our live education events.

LIVE EDUCATION & TRAINING

As noted in the Global Wellness Institute’s research study, Spa Management Workforce & Education; Addressing Market Gaps, “The services delivered by spas to their customers are fundamentally about the power of human touch and human interaction. As such, people are at the heart of a spa. People are a spa’s greatest asset and are essential to its success, but people are also typically a spa’s greatest expense and greatest challenge. While staffing challenges occur across all levels and positions in today’s spas, these challenges are especially important and especially prevalent at the management level. As for any other business, talented leadership and strong management are critical to the success of a spa.”

Nothing engages people more completely, and produces better results, than live employee training as a team. Our workshops are interactive, lively and fast-paced. Results are instantaneous and longlasting.

OUR LIVE EDUCATION OPTIONS:

Spa Director’s Management Intensive Spa Management Boot Camp Performance Optimization Program

SPA DIRECTOR’S MANAGEMENT INTENSIVE

Our three-day signature boot camp, the Spa Director’s Management Intensive has long been recognized as one of the best management training programs available in the industry. We’ve trained spa and wellness management professionals for the top tier of the international hospitality industry, hundreds of independent salons and spas, medical spas, hospital spas, and dozens of wellness centers and boutique hotels.

The full program is offered several times per year in the US; an edited version The Path to Profits is offered internationally.

Our next live SDMI class will be announced soon. Please contact us if you would like to be notified of new dates.

VIEW OR DOWNLOAD SDMI LIVE COURSE SYNOPSIS

Can’t make the live program work with your schedule? We also offer a self-paced, online version.

“I am SO glad that I chose to invest in this seminar. I feel much more equipped, knowledgeable and positioned for success! Thank you.” ~Kristy Lucas, 2015 SDMI Graduate

More Information

Spa Management Boot Camp

For Owners, Spa directors, managers, and supervisors who want to improve their results and their skill sets, this full-day program will emphasize simple, practical and proven methods for enhancing the performance of your staff and your spa business.

Admission fees include coffee breaks, lunch, and your course text, a valuable reference tool. Attendees will also receive a certificate of completion.

The Boot Camp is led by International Spa Consultant Lisa Starr, who has over 30 years of experience in the spa and beauty industry. An accomplished instructor,
Lisa leads Wynne Business educational seminars for spa owners and managers
across the globe.

View Details Here

PERFORMANCE OPTIMIZATION PROGRAM:

As a spa and wellness business manager or owner, you know what your main goals are; attract and retain more clients, increase revenues, and train and grow your staff. Simple, right?

Except, of course, it isn’t.

Do you believe that your business could perform better, but feel unsure where to start?

You have put in place plenty of protocols and policies, but are they being followed?

It is impossible to really experience your operation through the eyes of a client; we’ll provide that perspective for you. Our acclaimed Performance Optimization Program, or POP, will help to identify areas for improvement and provide a jump-start for both technical and support staff to reach their performance potential.

Our POP program consists of a Mystery Shop & Audit visit as well as a Selvice Training, which will frame best practices in customer service and sales through the lens of your current client service delivery standards.

Get Program Details!

MASTERING THE MINDSET OF WORLD CLASS SERVICE:

Grow to new heights with our signature customer service workshop. If you’re concerned about negative reviews and attitudes, this three-hour session is the antidote. We help your team understand the three crucial ingredients of world-class Customer Experience and their role in ensuring customer loyalty. Appropriate for every level of employee, from frontline to management. Includes a course text master for your unlimited use.

All on-site training includes a thorough consultation to ensure that we are meeting your key objectives and to understand your unique business processes and culture. Branded training programs are available as well, and can include your brand images, language, mission, and goals.

Note: Before implementation, we will ensure that the “best practices” we share are aligned with your procedures. For example, we’ll want to know the level to which your team members are empowered to resolve a customer complaint, or how much financial data you are comfortable sharing.

To discuss your training and education issues and ideas, contact us at consultants@wynnebusiness.com, or call us at 610.368.6660.