The Wynne Business Academy provides online certificate programs in an array of spa business topics through our state of the art Course Management System (CMS). WBA students experience recorded audio-visual presentations by our instructors, download course texts, access video content that enriches the coursework, complete learning assignments and take assessments.
Management seminars as well as employee training programs are hosted by the Wynne Business Academy. Each module in our programs provides a complete course-within-a-course.
The Spa Director’s Management Intensive Online:
Our popular live seminar can be taken as a self-paced, 12-module online spa management certificate program. Working professionals generally complete one module per week, but the course can be taken over a period as long as a year. Upon successful passage of the final exam, participants are issued our Certificate of Completion.
The Spa Concierge/Front Line Finishing School:
This five-module program is designed to elevate the guest experience and polish your front line team.
- Mastering the Mindset of World Class Service
- Creating the Guest Experience
- Complaint Resolution and Service Recovery
- Mastering the Reservations Call
- Check-in and Check-out experiences that delight guests and drive revenue
Selvice: Seven Steps to Abundant Sales and Stellar Customer Service:
Our signature program for spa employees. Culturally-attuned for the mindset of the spa therapist, Selvice enables your team to confidently create memorable guest experiences and higher loyalty, and boosts retail performance.