BUSINESS AND MANAGEMENT RESOURCES FOR EXPERIENTIAL ENTERPRISES
Spas, Wellness, Health, Fitness, Retail and Hospitality

TOOLS AND RESOURCES

Articles from the Wynne Business Blog

Developing Your Spa Leadership Vision for 2018

When is the last time your spa management to-do list said “plan…
December 17, 2017/by lstarr@wynnebusiness.com

Spa Therapist Salary: What should a spa therapist be paid?

Despite the lack of standard base salary, U.S. therapists earn…
December 4, 2017/by lstarr@wynnebusiness.com
Spa Services

How to Plan an Effective Spa Discounting Strategy

Are you struggling to fill your spa appointment books, but not…
November 27, 2017/by lstarr@wynnebusiness.com

Spa Success In Unlikely Places

One of the crucial issues in spa marketing is to create a promise…
November 13, 2017/by lstarr@wynnebusiness.com

Get Your Gift Card Accounting Processes Ready For The Holidays

Do you have big plans for all of the money you received from…
October 23, 2017/by lstarr@wynnebusiness.com

How Spas Help Battle Aging Using Non-Medical Methods

The International Spa Association defines the word ‘spa’…
October 16, 2017/by lstarr@wynnebusiness.com

Global Wellness Forecast

What is the forecast for Global Wellness?

You cannot open a…
October 9, 2017/by lstarr@wynnebusiness.com

Spa Startups: They’re ba-aack!

The recession may have battered the spa industry and shut down…
June 11, 2015/by lstarr@wynnebusiness.com

6 Ways Spas Don’t Practice Workplace Wellness

This year's Global Wellness Institute Summit in Mexico City…
April 9, 2015/by lstarr@wynnebusiness.com

The Second Ingredient of World Class CX: Structure

We've been talking about Core Values, the nutrients that "feed"…
April 9, 2015/by lstarr@wynnebusiness.com

Gift Card Accounting Best Practices with Lisa Starr

Just in time for the Mother's Day gift selling season, Lisa's…
March 27, 2015/by lstarr@wynnebusiness.com

World Class CX: The Roots

We believe that there's a formula for great Customer Experience,…
March 19, 2015/by lstarr@wynnebusiness.com

Advanced Training

Spa Concierge Finishing School Sidebar
SDMI Training
Performance Optimization Program

One:One Consulting

Wynne Business offers customized consulting services onsite, offsite, and remote services. We will help you transform your spa retailing into a powerful revenue stream and client retention strategy.

eBooks | Guides | Presentations

Download eBooks, guides and presentations to help grow your business.

Presentations at Global Events - Trending Topics

Thalgo La Beaute Marine
BeautyWorld Middle East
South American Spa Association
Balkin Spa Summit
TCongresso Brasileiro de Spas
Professional Beauty London
Spa China
Skin Inc Face and Body
Esthetics Cosmetics and Spa
Cosmoprof
Healing Hotels of the World
Asia Spa
Finding Five Star Spa Employees
Smart Retailing for Spas
Rediscover Spas - What lies ahead
Revenue Growth for Spas
Spa Inventory Management Basics
Demystifying Your Income Statement
Show Me The Money Spa Planning
World Halotherapy Symposium

eBooks & Guides

How To Open A Day Spa

Advanced Training

SDMI Training
Performance Optimization Program
Spa Concierge Finishing School Sidebar

Click a publication to see our published articles.

Lisa Starr Featured on Booker
Lisa Starr American Spa
Lisa Starr Day Spa Magazine
Lisa Starr Spa China Magazine
Lisa Starr Spa Opportunities
Lisa Starr Spa Business
We Work Well Blog

Advanced Training

SDMI Training
Spa Concierge Finishing School Sidebar
Performance Optimization Program

One:One Consulting

Wynne Business offers customized consulting services onsite, offsite, and remote services. We will help you transform your spa retailing into a powerful revenue stream and client retention strategy.

Micro Learning Videos

Learn a new tactic or best practice in minutes.

How A Spa Consultant Can Help Grow Your Spa Business

How To Hold Effective Spa Client Consultations

What Does It Mean To Be A Spa Professional?

What Makes Some Spas So Successful?

How To Hire The Right Spa Therapists

Spa Concierge Training for Front Desk Staff

Retailing: The Positive Effects On Spa Staff

Watch more spa design and development training on our YouTube Channel here: Wynne Business.

From Our Friends At Spa Industry Association

Industry training featuring Lisa Starr

Interview with Spa Industry Association – Spa Retailing Part I

Interview with Spa Industry Association: Spa Retailing Part II

Interview with Spa Industry Association: Marketing Vision

Interview with Spa Industry Association: Front Desk

Interview with Spa Industry Association: Human Resources

Interview with Spa Industry Association: Spa Compensation

Advanced Training

Spa Concierge Finishing School Sidebar
SDMI Training
Performance Optimization Program

One:One Consulting

Wynne Business offers customized consulting services onsite, offsite, and remote services. We will help you transform your spa into a world-class spa experience.

Spa Leaders Recommended Reading List (Download List)

The One-Minute Manager, Ken Blanchard & Spencer Johnson

The Seven Habits of Highly Effective People, Stephen Covey

Emotional Intelligence, Daniel Goleman

The Handbook of Coaching: A Comprehensive Resource Guide, Frederic M. Hudson

Who Moved My Cheese?, Ken Blanchard & Spencer Johnson

Good to Great, Jim Collins

Built to Last, Jim Collins & Jerry Porras

The Tipping Point, Malcolm Gladwell

Why We Buy, Paco Underhill

The Experience Economy, James H. Gilmore, B. Joseph Pine

The Starbucks Experience, Joseph Michelli

Setting the Table, Danny Meyer

Predictably Irrational, Dan Ariely

The Ultimate Question, Fred Reicheld

The Power of Habit, Charles Duhigg

The Buddha Walks Into the Office, Lodro Rinzler

Leaders Eat Last, Simon Sinek

The Black Swan, Nassim, Nicholas Taleb

Experimental Marketing, Bernd Schmitt

The Motivation Myth, Jeff Haden

The Big Book of Customer Service Training Games, Carlaw & Deming

Mastering the Rockefeller Habits, Verne Harnish

Topgrading, Bradford Smart