How can I train my front desk team without any time and budget?
Virtually every spa has cut back on meetings and education during the downturn. There’s good news, though. Training your team is less expensive, and more convenient, than it’s ever been, thanks to–yes–the miracle of modern technology.
We’re talking about online training. These are almost-as-good-as-being-there presentations that will engage and inform you and your team.
We suspect, if you’re reading this blog, that you’d be willing to spend $15-$25 per person to get your front desk team world-class training in the following subjects:
- Mastering the Mindset of World Class Service
- Mastering the Reservations Call
- Checkout that Maximizes Revenue and Retention
- Mastering Complaint Resolution and Service Recovery
These are part of our Wynne Business Spa Concierge Finishing School and each includes a Powerpoint presentation and audio lecture, full of fresh, use-it-tomorrow content. They’re just $69 individually, and $234 for the complete set. Choose one segment for a specific need, or for even better results, spend an hour or two each week bringing your entire support team through the series. It will be especially impactful when they learn together, and you should see an immediate improvement in focus and results from this crucial group of staff, who are often overlooked when it comes to training, and yet are one of your strongest links to building a loyal repeat clientele.
To access these as well as others in our training library, click here.