Tag Archive for: spa supervisor training

Inspiration For Spa Leadership Challenges

Productivity Secrets of Busy Spa Directors

Registration for this webinar has closed and below are the topics which were discussed.  Please check the Events and Learning Academy pages for our offered trainings.

You only have so many hours in a day. And in a busy spa operation, you lose lots of those to crisis management. How can you cross more items off your “to do” list while not losing sight of the bigger strategic picture, and ensuring that your team gets the “care and feeding” they need? In this era of downsizing, with many spa directors spending more time on the operations floor, can you really increase your effectiveness?


This fast, free webinar will help you get much more out of your next day at the spa, and every day to come. The session is just 35 minutes, with a 10 minute live Q & A.
Joining me will be guest panelist Tatia Davenport of DeluxeSalonSupply.com. Tatia is an amazing businesswoman who operates two successful California spas, is Business Development Executive for DeluxeSalonSupply.com, and a former executive at e*trade. Her insights into productivity, gleaned from real-world experience operating spas and from corporate America, will help you take control of your time. This is a great webinar to share with your supervisors, too.
  • How your “to-do” list is sabotaging you–and what to do about it
  • The common task that starts most people’s workday–and why it should never start yours
  • The biggest source of “rework” and how to improve it
  • Process improvement made simple
  • Are you constantly interrupted, or constantly interruptible? Managing communication with others to protect productive time
  • Avoiding phone tag/e mail tag with a few simple techniques
  • “They can’t do anything without me!” Avoiding the trap of being the Answer (wo)Man
  • Delegation: the three-step process you must use so that items you delegate don’t end up back in your lap
  • “Inspect what you expect”
  • Block and Tackle: “batching” tasks
  • Good e mail “hygiene”
  • Simplify the Buy: why the way you source may be all wrong
  • The magic of Five-Minute Meetings
  • Time-saving (and easy to master) technology tools
  • Understanding the “highest and best use” of your time and energy
Spa Leadership Planning

First time in China: Advanced Spa Management Techniques with Lisa Starr

Registration has closed and below are the topics which were discussed. 
Please check the Events and Learning Academy pages for our offered trainings.
A one day class with Lisa M. Starr of Wynne Business Spa Consulting
Sponsored in part by The Banyan Tree, Hainan
Competition is increasing! Are you ready?
The rapid growth of the spa industry in China requires managers to be at the top of their game. Attention to detail in every aspect of the spa operation is essential to its success. A beautifully designed spa is just the beginning. Making sure that your spa can attract customers, make a profit, and operate smoothly is the truly challenging part.
If you are a spa director, manager or owner, you can’t afford to miss this outstanding program, which emphasizes practical and proven methods for improving spa performance. International spa consultant Lisa Starr, a former GM of a group of spas herself, will share advanced techniques for mastering the four pillars of spa growth and success:
  • Advanced financial management skills
  • Spa Marketing Strategies and Tactics
  • Selecting, training and retaining the top employees
  • Building an efficient operating infrastructure
This outstanding professional education will be presented at the luxurious Banyan Tree Resort. Admission includes lunch and tea breaks as well as your course text. Attendees will also receive a certificate of completion.
Registration begins at 9 a.m. and the class begins at 9:30 a.m., ending at 5 p.m.
Tuition discounts are available for attendees of the SpaChina Summit, and members of the China Spa Association.
Questions?  Contact us at seminars@wynnebusiness.com
Wynne Business Senior Consultant Lisa M. Starr has almost 30 years of experience in the spa industry. An accomplished instructor, Lisa leads Wynne Business educational seminars for spa owners and managers. Her consulting clients throughout the U.S. and in Asia include day spa start-ups and turnarounds, medi-spas and hotel spas, hospitals, fitness clubs, and salons offering spa services. She is a popular speaker at industry events, including IECSC, ISPA, Spa & Resort Expo, and the Spa Asia Wellness Summit. Lisa is a regular columnist at American Spa Magazine and is Director of Community for SpaTrade.com, a top spa business portal.