Spa Management Consulting

I liked how the videos built on each other, taking us from novice to master, especially regarding problem resolution.

Lisa motivated our staff and management team and was a breath of fresh air when it came to recharging the staff excitement about selling retail, upselling services, and valuing each guest. Our staff started tracking retail sales on a daily basis and the overall retail to service percentage increased immediately after her visit.

We had Lisa Starr conduct a mystery guest evaluation at The Retreat, and we received valuable insights from her perspectives on everything from the reservation process, the accommodations, and the spa and wellness treatments. We have used her feedback to enhance areas for improvement while reinforcing our strengths, and her expertise and guidance have proven indispensable for businesses like ours, striving to differentiate and remain competitive in the destination spa market. Lisa’s contribution is an essential asset for a business looking to stay at the forefront, and we are confident that we will work with her again!

Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.

The Spa Director’s Management Intensive online course was a great course that had a lot of valuable information, and overall a great tool and resource for moving forward. It will also provide a foundation to get our corporate offices on board with a growth plan.

Lisa Starr is a true professional and an absolute joy to work with. I've collaborated with her across multiple organizations and roles, and she consistently brings excellence to every session she delivers. Lisa is timely, communicative, and highly adaptable to the goals, tone, and vision of any event.

Whether she’s serving as a moderator, panelist, or speaker, she brings clarity, collaboration, and genuine engagement. She actively listens, welcomes feedback, and always works to align with your objectives—often going above and beyond.

If you’re looking for a speaker who is thoughtful, reliable, and elevates every event she touches, Lisa is the one.

It has been a pleasure working with Lisa Starr, as I have done over the last five years or so. My staff enjoyed her customized retail selling seminar at our spa, which truly helped motivate sales. On occasion when I have a challenging situation, she is always there to offer a solution which is in the best interest of the spa. Lisa is full of suggestions and great ideas on how to organize spa departments, and very knowledgeable in spa industry trends. I still look forward to working with her in the future.

We saw an immediate increase of over 10% in retail, EVERYONE sold after the training! We’re seeing more accountability, willingness to help each other, better teamwork, consistency, and better work atmosphere in general… the results are amazing.

After the program, more staff are arriving early, preparing for their day, offering more add-ons and other services, and filling out the spascriptions! The investment was absolutely worth it, I wish we could have had more time with Lisa!

The Spa at Silver Legacy opened its doors for business in Reno, Nevada. During the training and leadership onboarding process we had the great opportunity to work with Lisa Starr and Wynne Business. Her insight into exceptional levels of guest service, guest expectation and overall functions of the spa was definitely a huge contributor to ensuring that our spa team members, most of them working in a spa for the first time, were able to build a good foundation for success. It was a great honor to work with Lisa on this project and to have our team pointed in the right direction for growth and success.

Lisa’s training is a must-have for all spa businesses as it covers the basic to the most in-depth training for your spa staff. Lisa has been so kind and generous in sharing her knowledge and I often utilize the valuable blogs on her website as well. Lisa and her spa trainings are a huge value to me and my spa team.