Spa Concierge Finishing School
We have always used the word “concierge” to describe the activities of the front desk support team, as their job goes well beyond just answering phones and greeting clients. While the experience of the guest while with a provider is crucial, the first and last interaction with the business always happens with a member of the concierge team, and these create impactful and lasting impressions on the likelihood the guest will recommend and return. The Spa Concierge Finishing School is a 4-part, self-paced online training course that will take an individual or a team through each of four components of excellent customer care:
- Mastering the Mindset of World Class Service
- Mastering the Reservations Call
- Checkout that Maximizes Revenue and Retention
- Mastering Complaint Resolution and Service Recovery
Each 50-minute segment includes a power point audio & video presentation, and aptitude quiz. Choose one segment for a specific need, or for even better results, spend an hour or two each week bringing your entire support team through the series. It will be especially impactful when they learn together, and you should see an immediate improvement in focus and results from this crucial group of staff, who are often overlooked when it comes to training, and yet are one of your strongest links to building a loyal repeat clientele.
Spa Concierge Finishing School Pricing:
Each individual course is available on demand for $69 and is accompanied by an aptitude quiz. The entire set of 4 is valued at $234. Courses can be replayed as often as you need, as your team expands.
View the curriculum below for more details.
Spa Concierge Finishing School Curriculum
SELVICE: SEVEN STEPS TO ABUNDANT SALES AND STELLAR CUSTOMER SERVICE:
Our signature online program for spa employees. Culturally-attuned for the mindset of the spa therapist, Selvice enables your team to confidently create memorable guest experiences and higher loyalty and boost retail performance.
Have questions about the curriculum or any other aspect of our online training? Call us at 610.368.6660. Or email instructor Lisa Starr at firstname.lastname@example.org.
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