Praise

Taking the Wynne Business Spa Directors Management Intensive course has been a truly valuable experience for me. As a non-native English speaker, I especially appreciated learning alternative ways to speak with clients and express myself professionally. The lessons on communication and client relations were very helpful.

I loved the chapters about team relationships and motivation — they reminded me how important it is to support coworkers and build a positive work environment. The leadership section impressed me the most: understanding how to be a leader, not just a manager, gave me new inspiration for my career.

Additionally, the course addressed the reality of today’s spa industry, how clients are becoming more challenging, and how we can respond professionally. The assignments helped me think realistically and practice PR strategies, which instilled confidence for future opportunities.

Overall, this course granted me practical tools, new perspectives, and motivation to grow in the spa industry. I am very grateful for this training.

Lisa Starr is a true professional and an absolute joy to work with. I’ve collaborated with her across multiple organizations and roles, and she consistently brings excellence to every session she delivers. Lisa is timely, communicative, and highly adaptable to the goals, tone, and vision of any event.

Whether she’s serving as a moderator, panelist, or speaker, she brings clarity, collaboration, and genuine engagement. She actively listens, welcomes feedback, and always works to align with your objectives—often going above and beyond.

If you’re looking for a speaker who is thoughtful, reliable, and elevates every event she touches, Lisa is the one.

We had Lisa Starr conduct a mystery guest evaluation at The Retreat, and we received valuable insights from her perspectives on everything from the reservation process, the accommodations, and the spa and wellness treatments. We have used her feedback to enhance areas for improvement while reinforcing our strengths, and her expertise and guidance have proven indispensable for businesses like ours, striving to differentiate and remain competitive in the destination spa market. Lisa’s contribution is an essential asset for a business looking to stay at the forefront, and we are confident that we will work with her again!

Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.