Nothing is more important to the success of your company than your staff compensation plan, yet no element of the spa and salon business model is more misunderstood. Spas often play “follow the leader,” emulating compensation plans used by competitors, without understanding if those plans are actually driving positive employee behaviors as well as profits.
The culture of the spa industry is unique: our “sales force” does not consider itself a sales force. Motivating employees who are not motivated by money can be challenging. We help you create a satisfying employment experience that generates high morale and long-term spa employee retention.
A well-designed employee compensation plan will help you:
Attract and retain the best talent
Reward the behaviors that drive revenues and profits
Ensure legal compliance
Our spa and salon compensation plans typically include design features that provide incentives for advancement and rewards based on performance, not seniority, as well as opportunities for “star” employees to achieve at higher levels.
“Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.”
Vasiana NastoSpa Director, Pratima Spa, New York City
Our services include:
Compensation plan design
Compensation plan assessment and “tune-up”
Advancement plan development
Compensation plan “conversion” projects from independent contractors to employees
We also provide guidance on policies related to compensation:
Compensating on-call spa therapists
Paid time off
Unpaid time off
Compensation for training periods
New employee compensation
Defining the scope of basic job responsibilities for therapists
Complying with minimum wage regulations
We’d like to learn more about your employee compensation concerns and needs in a private, complimentary 30-minute Needs Assessment via teleconference, Skype, or web meeting.