At Wynne Business, we have always used the word “concierge” to describe the activities of the front desk support team, as their job goes well beyond just answering phones and greeting clients. Wellness and spa businesses continue to rise in popularity as clients seek treatments and products that will enhance their lives, and the experience of the guest while with a provider is crucial. But the first and last interaction with the business happens with a member of the concierge team, and these create impactful and lasting impressions on the likelihood the guest will recommend and return. The Spa Concierge Finishing School is a 4-part, self-paced online training course that will take an individual or a team through each of the four components of excellent customer care:
- Mastering the Mindset of World Class Service
- Mastering the Reservations Call
- Checkout that Maximizes Revenue and Retention
- Mastering Complaint Resolution and Service Recovery
Each 50-minute segment includes a power point audio & video presentation, and aptitude quiz. Choose one segment for a specific need, or for even better results, spend an hour or two each week bringing your entire support team through the series. It will be especially impactful when they learn together, and you should see an immediate improvement in focus and results from this crucial group of staff, who are often overlooked when it comes to training, and yet are one of your strongest links to building a loyal repeat clientele.
Ready to get started?