Improvement takes time. How about two days?
As a spa and wellness business manager or owner, you know what your main goals are; attract and retain more clients, increase revenues, and train and grow your staff. Simple, right?
Except, of course, it isn’t.
Do you believe that your business could perform better, but feel unsure where to start?
You have put in place plenty of protocols and policies, but are they being followed?
It is impossible to really experience your operation through the eyes of a client; but we can provide that perspective for you. Our acclaimed Performance Optimization Program, or POP, will help to identify areas for improvement and provide a jump-start for both technical and support staff to reach their performance potential.
Investment
$3450, plus trainer travel expenses.
Program Training Features:
- Mystery Shop of the entire service delivery cycle, from the websearch and initial phone call through a treatment visit and checkout process
- Salesflow Diagnosis
- Management Debriefing/Coaching
- Support Training Sessions
- Post Training Action Plan
Program Feedback
After the program, more staff are arriving early, preparing for their day, offering more add-ons and other services, and filling out the spascriptions! The investment was absolutely worth it, I wish we could have had more time with Lisa!
Jackie MartinOwner Jacqueline Morgan Day Spa