Spa Management Consulting

We had Lisa Starr conduct a mystery guest evaluation at The Retreat, and we received valuable insights from her perspectives on everything from the reservation process, the accommodations, and the spa and wellness treatments. We have used her feedback to enhance areas for improvement while reinforcing our strengths, and her expertise and guidance have proven indispensable for businesses like ours, striving to differentiate and remain competitive in the destination spa market. Lisa’s contribution is an essential asset for a business looking to stay at the forefront, and we are confident that we will work with her again!

Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.

As a result of Lisa’s training and development, our team was better prepared to greet our guests and found the information provided extraordinarily useful. Lisa was inspirational and motivational, and as a result, the team morale was high at the onset and they were excited to be a part of a great new adventure. The technicians understood their role in building rapport with guests while keeping their eyes on sales results. The front desk learned the importance of their role as the first and last touchpoint for the guest experience. All in all, Lisa’s training gave my team the self-confidence to do their jobs with the utmost assurance.

Lisa motivated our staff and management team and was a breath of fresh air when it came to recharging the staff excitement about selling retail, upselling services, and valuing each guest. Our staff started tracking retail sales on a daily basis and the overall retail to service percentage increased immediately after her visit.

Lisa Starr is a true professional and an absolute joy to work with. I've collaborated with her across multiple organizations and roles, and she consistently brings excellence to every session she delivers. Lisa is timely, communicative, and highly adaptable to the goals, tone, and vision of any event.

Whether she’s serving as a moderator, panelist, or speaker, she brings clarity, collaboration, and genuine engagement. She actively listens, welcomes feedback, and always works to align with your objectives—often going above and beyond.

If you’re looking for a speaker who is thoughtful, reliable, and elevates every event she touches, Lisa is the one.

We saw an immediate increase of over 10% in retail, EVERYONE sold after the training! We’re seeing more accountability, willingness to help each other, better teamwork, consistency, and better work atmosphere in general… the results are amazing.