Spa Management Consulting

After the program, more staff are arriving early, preparing for their day, offering more add-ons and other services, and filling out the spascriptions! The investment was absolutely worth it, I wish we could have had more time with Lisa!

This course gave me more in-depth knowledge of running spas. Sections including Team Building, Sales Strategies & Marketing are relevant topics that contribute to ensuring a successful spa. This was a great course, highly recommended!

I truly appreciate all the time spent in creating this course, and the thoroughness and variety of the material. It touched on a variety of areas that give anyone who is new to Spa Managing and/or Spa Directing a great perspective on the ins and outs of success. I learned a lot which I’ve applied in the spa where I work. Lisa Starr is a wealth of knowledge and her insight into the spa industry really opened my eyes to all the things that go into managing and running a spa business.

The Spa at Silver Legacy opened its doors for business in Reno, Nevada. During the training and leadership onboarding process we had the great opportunity to work with Lisa Starr and Wynne Business. Her insight into exceptional levels of guest service, guest expectation and overall functions of the spa was definitely a huge contributor to ensuring that our spa team members, most of them working in a spa for the first time, were able to build a good foundation for success. It was a great honor to work with Lisa on this project and to have our team pointed in the right direction for growth and success.

Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.

I loved taking this course. I am currently in the process of opening up a spa and wellness center. This course provided such wonderful material and so many fine details that will help me as I continue to build and grow my spa!

Lisa Starr is a true professional and an absolute joy to work with. I've collaborated with her across multiple organizations and roles, and she consistently brings excellence to every session she delivers. Lisa is timely, communicative, and highly adaptable to the goals, tone, and vision of any event.

Whether she’s serving as a moderator, panelist, or speaker, she brings clarity, collaboration, and genuine engagement. She actively listens, welcomes feedback, and always works to align with your objectives—often going above and beyond.

If you’re looking for a speaker who is thoughtful, reliable, and elevates every event she touches, Lisa is the one.

We saw an immediate increase of over 10% in retail, EVERYONE sold after the training! We’re seeing more accountability, willingness to help each other, better teamwork, consistency, and better work atmosphere in general… the results are amazing.

Lisa’s training is a must-have for all spa businesses as it covers the basic to the most in-depth training for your spa staff. Lisa has been so kind and generous in sharing her knowledge and I often utilize the valuable blogs on her website as well. Lisa and her spa trainings are a huge value to me and my spa team.

I attended the SWAA Bootcamp in Kenya. Having been to many industry seminars, this was by far the most informative, practical and relevant seminar I’ve attended. Lisa is very engaging and interactive and shared a wealth of knowledge including metrics and measurements to enable the development of therapists. The industry could benefit a lot from this kind of education and we would love to incorporate this in our student training. The best!!!

I am a hospitality professional with 5 years-experience in spa management but had so many questions that no one was able to give guidance on about topics such as finance and marketing. The Wynne Business SDMI online course deeply covered these, and I also learned a lot about HR and compensation. The topics are approached from a practical and efficient point of view with tips and knowledge that you can start applying from day one. Thanks to this course I feel much more confident in my abilities, and it is exactly the preparation I needed to advance to the next step in my professional career.