Spa Management Consulting

I attended the SWAA Bootcamp in Kenya. Having been to many industry seminars, this was by far the most informative, practical and relevant seminar I’ve attended. Lisa is very engaging and interactive and shared a wealth of knowledge including metrics and measurements to enable the development of therapists. The industry could benefit a lot from this kind of education and we would love to incorporate this in our student training. The best!!!

Without prior experience in spa management, this course provided an industry-standard to guide me. I learned a lot and am excited to help my team grow and succeed!

I liked how the videos built on each other, taking us from novice to master, especially regarding problem resolution.

It has been a pleasure working with Lisa Starr, as I have done over the last five years or so. My staff enjoyed her customized retail selling seminar at our spa, which truly helped motivate sales. On occasion when I have a challenging situation, she is always there to offer a solution which is in the best interest of the spa. Lisa is full of suggestions and great ideas on how to organize spa departments, and very knowledgeable in spa industry trends. I still look forward to working with her in the future.

I am a hospitality professional with 5 years-experience in spa management but had so many questions that no one was able to give guidance on about topics such as finance and marketing. The Wynne Business SDMI online course deeply covered these, and I also learned a lot about HR and compensation. The topics are approached from a practical and efficient point of view with tips and knowledge that you can start applying from day one. Thanks to this course I feel much more confident in my abilities, and it is exactly the preparation I needed to advance to the next step in my professional career.

Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.

Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.

Lisa Starr is a true professional and an absolute joy to work with. I've collaborated with her across multiple organizations and roles, and she consistently brings excellence to every session she delivers. Lisa is timely, communicative, and highly adaptable to the goals, tone, and vision of any event.

Whether she’s serving as a moderator, panelist, or speaker, she brings clarity, collaboration, and genuine engagement. She actively listens, welcomes feedback, and always works to align with your objectives—often going above and beyond.

If you’re looking for a speaker who is thoughtful, reliable, and elevates every event she touches, Lisa is the one.

We saw an immediate increase of over 10% in retail, EVERYONE sold after the training! We’re seeing more accountability, willingness to help each other, better teamwork, consistency, and better work atmosphere in general… the results are amazing.

We had Lisa Starr conduct a mystery guest evaluation at The Retreat, and we received valuable insights from her perspectives on everything from the reservation process, the accommodations, and the spa and wellness treatments. We have used her feedback to enhance areas for improvement while reinforcing our strengths, and her expertise and guidance have proven indispensable for businesses like ours, striving to differentiate and remain competitive in the destination spa market. Lisa’s contribution is an essential asset for a business looking to stay at the forefront, and we are confident that we will work with her again!

I will be able to incorporate the information from this program into training for our staff, as well as assisting myself in transitioning from a provider into a management role.