Spa Management Consulting

Stay ahead of the competition

We help high-touch spa businesses achieve higher sales while improving the customer experience as well as the bottom line.

What our customers are saying about us

Happy Customers

  • Vasiana Nasto

    Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.

  • Katie Philipp

    Education Manager

    Lisa Starr is a true professional and an absolute joy to work with. I've collaborated with her across multiple organizations and roles, and she consistently brings excellence to every session she delivers. Lisa is timely, communicative, and highly adaptable to the goals, tone, and vision of any event.

    Whether she’s serving as a moderator, panelist, or speaker, she brings clarity, collaboration, and genuine engagement. She actively listens, welcomes feedback, and always works to align with your objectives—often going above and beyond.

    If you’re looking for a speaker who is thoughtful, reliable, and elevates every event she touches, Lisa is the one.

  • Christine Gaub

    Spa Concierge

    I liked how the videos built on each other, taking us from novice to master, especially regarding problem resolution.

  • Charissa Beavers

    Spa Director

    Lisa motivated our staff and management team and was a breath of fresh air when it came to recharging the staff excitement about selling retail, upselling services, and valuing each guest. Our staff started tracking retail sales on a daily basis and the overall retail to service percentage increased immediately after her visit.

  • Nina Milano

    Owner

    We saw an immediate increase of over 10% in retail, EVERYONE sold after the training! We’re seeing more accountability, willingness to help each other, better teamwork, consistency, and better work atmosphere in general… the results are amazing.

  • Carolina Smith

    I am a hospitality professional with 5 years-experience in spa management but had so many questions that no one was able to give guidance on about topics such as finance and marketing. The Wynne Business SDMI online course deeply covered these, and I also learned a lot about HR and compensation. The topics are approached from a practical and efficient point of view with tips and knowledge that you can start applying from day one. Thanks to this course I feel much more confident in my abilities, and it is exactly the preparation I needed to advance to the next step in my professional career.

  • Gerard Roos

    Director/Owner

    I attended the SWAA Bootcamp in Kenya. Having been to many industry seminars, this was by far the most informative, practical and relevant seminar I’ve attended. Lisa is very engaging and interactive and shared a wealth of knowledge including metrics and measurements to enable the development of therapists. The industry could benefit a lot from this kind of education and we would love to incorporate this in our student training. The best!!!

  • Jackie Martin

    Owner

    After the program, more staff are arriving early, preparing for their day, offering more add-ons and other services, and filling out the spascriptions! The investment was absolutely worth it, I wish we could have had more time with Lisa!

  • Kaitlin Kirkman

    I truly appreciate all the time spent in creating this course, and the thoroughness and variety of the material. It touched on a variety of areas that give anyone who is new to Spa Managing and/or Spa Directing a great perspective on the ins and outs of success. I learned a lot which I’ve applied in the spa where I work. Lisa Starr is a wealth of knowledge and her insight into the spa industry really opened my eyes to all the things that go into managing and running a spa business.

  • Alison Abbott

    Spa & Retail Director

    As a result of Lisa’s training and development, our team was better prepared to greet our guests and found the information provided extraordinarily useful. Lisa was inspirational and motivational, and as a result, the team morale was high at the onset and they were excited to be a part of a great new adventure. The technicians understood their role in building rapport with guests while keeping their eyes on sales results. The front desk learned the importance of their role as the first and last touchpoint for the guest experience. All in all, Lisa’s training gave my team the self-confidence to do their jobs with the utmost assurance.

  • Bryant Angulo

    Managing Director

    We had Lisa Starr conduct a mystery guest evaluation at The Retreat, and we received valuable insights from her perspectives on everything from the reservation process, the accommodations, and the spa and wellness treatments. We have used her feedback to enhance areas for improvement while reinforcing our strengths, and her expertise and guidance have proven indispensable for businesses like ours, striving to differentiate and remain competitive in the destination spa market. Lisa’s contribution is an essential asset for a business looking to stay at the forefront, and we are confident that we will work with her again!

Lets Talk

Jumpstart your spa or experiential business

Wynne Business offers a complimentaryconfidential 30-minute business consultation by phone or web meeting, for our potential clients. We’ll find a time that works for you.

Get Started!