Service provider and staff compensation is the single biggest expense in most wellness businesses, yet no element of the typical spa and salon business model is more misunderstood. Spas often play “follow the leader,” emulating compensation plans used by competitors, without understanding if those plans are actually driving positive employee behaviors as well as profits.
The culture of the spa industry is unique: our “sales force” does not consider itself a sales force. Motivating employees who are not motivated by money can be challenging. We help you create a satisfying employment experience that generates high morale and long-term spa employee retention.
A well-designed employee compensation plan will help you:
- Attract and retain the best talent
- Reward the behaviors that drive revenues and profits
- Foster teamwork
- Ensure legal compliance
Our spa and salon compensation plans typically include design features that provide incentives for advancement and rewards based on performance, not seniority, as well as opportunities for “star” employees to achieve at higher levels.