Testimonial: Geunha (Sophia) Russo

Taking the Wynne Business Spa Directors Management Intensive course has been a truly valuable experience for me. As a non-native English speaker, I especially appreciated learning alternative ways to speak with clients and express myself professionally. The lessons on communication and client relations were very helpful.

I loved the chapters about team relationships and motivation — they reminded me how important it is to support coworkers and build a positive work environment. The leadership section impressed me the most: understanding how to be a leader, not just a manager, gave me new inspiration for my career.

Additionally, the course addressed the reality of today’s spa industry, how clients are becoming more challenging, and how we can respond professionally. The assignments helped me think realistically and practice PR strategies, which instilled confidence for future opportunities.

Overall, this course granted me practical tools, new perspectives, and motivation to grow in the spa industry. I am very grateful for this training.