Wynne Business Blog
Business and management resources for experiential businesses
Discovering the heartbeat of your small business
Most companies today recognize the need to articulate their core values. Core values provide the compass that guides the business.…
Groupon, Groupoff
Spa directors speak the word "Groupon" with the same distaste that they once reserved for "Yelp." I don't think the…
Welcoming Your Guests
How to welcome your spa, salon and hotel guests so they are happy to revisit. "Being Right is the Booby…
Happy New Year? Customer Service Fundamentals
2011 is just a few days away. The happy delirium of gift card sales will be over, and the reality…
Keeping your Gift Card Clients
Gift card sales are great, but only if you can get the gift card clients to return.
Live Spa Director’s Management Intensive Training
If you own, manage, or plan to invest in a spa, this program is a must. If you’re already involved…
Customer Service: Mastering Complaint Resolution and Service Recovery
You can find this training in our Learning Academy listed as Part 4 of our Spa Concierge Finishing School. Get…
ISPA Day 2 Inspires & Motivates
The second whirlwind day of conference educates and inspires the 2000 attendees.
Lisa Starr’s presentation, the Four Cornerstones of Spa Success
Lisa presented at Les Nouvelles Esthetiques in South Africa--she loved every minute of it. The vibrant spa community members she…
