Wynne Business Blog
Business and management resources for experiential businesses
My reply to the Groupon rep who contacted me this
Hi, Jane, After evaluating the Groupon model we decided it was not a good fit for Preston Wynne Spa. I'll…
Is that spa for sale really worth its price?
It's a sign of the times. There are lots of distressed spas on the market right now. Many of these…
Outside is In
I was doing a hardhat tour of a new spa in the wine country yesterday, one we did the space…
Spa Employees From Hell!
We posted this short, funny, customer service video on YouTube, showing common sales and service "horrors" that happen in spas…
Rescuing the relationship with the customer.
You can't win an argument with a customer. Holly Stiel, the great hospitality customer service guru, says it perfectly: "Being…
World Class? Not so fast.
In an increasingly virtual world, the "high touch" spas are one place consumers go for good old fashioned, live, hands…
Circling the Discount Drain
Is social media now just about bargain-hunting--sharing discounts, steals and deals with your friends? We know from past studies that…
How can I train my front desk team without any
Virtually every spa has cut back on meetings and education during the downturn. There's good news, though. Training your team…
The Front Desk Must Die!
Spas are working harder than ever to be innovative in their designs, but there's one convention that just won't seem…
