Mystery Shop of the entire service delivery cycle, from the websearch and initial phone call through a treatment visit and checkout process
As a spa and wellness business manager or owner, you know what your main goals are; attract and retain more clients, increase revenues, and train and grow your staff. Simple, right?
Except, of course, it isn’t.
Do you believe that your business could perform better, but feel unsure where to start?
You have put in place plenty of protocols and policies, but are they being followed?
It is impossible to really experience your operation through the eyes of a client; but we can provide that perspective for you. Our acclaimed Performance Optimization Program, or POP, will help to identify areas for improvement and provide a jump-start for both technical and support staff to reach their performance potential.
Starting at $2850, plus trainer travel expenses.
Program Training Features:
Lisa Starr, Senior Consultant
Wynne Business
Nicolas Ronco, Founder & CEO, Yelo Spa, NYC
Client Testimonial
After the program, more staff are arriving early, preparing for their day, offering more add-ons and other services, and filling out the spascriptions! The investment was absolutely worth it, I wish we could have had more time with Lisa!
Lisa motivated our staff and management team and was a breath of fresh air when it came to recharging the staff excitement about selling retail, upselling services, and valuing each guest. Our staff started tracking retail sales on a daily basis and the overall retail to service percentage increased immediately after her visit.
We saw an immediate increase of over 10% in retail, EVERYONE sold after the training! We’re seeing more accountability, willingness to help each other, better teamwork, consistency, and better work atmosphere in general… the results are amazing.
At the moment of the training our spa has been open for less than six months, and we have been doing great, but always striving to be better. Lisa performed a mystery shop and then met with the team to share her experience from the client standpoint, highlighting any opportunities to fine-tune our operation, and facilitating communication amongst the team from an outside perspective. It really helped to get everyone talking and working together.
