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Management Consulting

Education & Training Programs

Online Learning Options

Groupon, Groupoff

Spa directors speak the word “Groupon” with the same distaste that they once reserved for “Yelp.” I don’t think the barrage of social media discount ideas will stop anytime soon. And, as ever, there are great ideas to be gleaned from companies that we love to hate. First of all, the Groupon “concept” is much…Continue Reading

New LIVE Webinar: Secrets of Retention and Retail for Treatment Professionals, on February 22

Join us on February 22 at 9am Pacific/ Noon Eastern for our next live webinar, Secrets of Retention and Retail for Treatment Professionals. Spa therapists are not always comfortable with recommending retail products, and even those that are sometimes strike the wrong note. This session will help service providers and their supervisors understand how to…Continue Reading

Clinical Oncology Esthetics Training Returns March 20-22, 2011

REGISTRATION CLOSED. Morag Currin of Health Challenged Esthetics literally wrote the textbook on Oncology Esthetics. A true industry pioneer and visionary, Morag is returning to California with her three day program for estheticians. We’ve already hosted this once and I believe any serious esthetician or spa owner needs to experience this education–whether you choose to…Continue Reading

“Being Right is the Booby Prize”

That’s a direct quote from my friend Holly Stiel, who has been a guru in the world of hotel and spa concierges for years. Far from being just good advice for “hospitalitarians,” these are words to live by. In Santa Barbara last Sunday night, I arrived at a restaurant. The host was all smiles until…Continue Reading

New LIVE Webinar: Creating Your Strategic Plan for 2011, on January 18

“A vision without a plan is a hallucination.” Join us on Tuesday, January 18, for our first management webinar of the New Year, Spa Business Planning Made Easy. Planning is one of the most misunderstood business processes, and one of the most essential. Yet most plans don’t survive more than a few months. If your…Continue Reading

Happy New Year?

2011 is just a few days away. The happy delirium of gift card sales will be over, and the reality of the toughest quarter of the year will arrive. Most spa owners and spa directors that I know are moderately optimistic about 2011. Optimism is all relative, of course. I don’t know any spa that’s …Continue Reading

Our Spa Director’s Management Intensive returns to the West Coast, January 30-February 2

Registration Closed Co-taught by Peggy Wynne Borgman and Lisa M. Starr of Wynne Business Spa Consulting and Education If you own, manage, or plan to invest in a spa, this program is a must. If you’re already involved in spa operations, this seminar will help you tackle your toughest management challenges. If you’re planning to…Continue Reading

LIVE WEBINAR Monday 12/6: Mastering Complaint Resolution and Service Recovery

Get your team trained in “extreme customer service” (just in time for the holiday rush.) Are you confident in your employees’ ability to resolve guest complaints? Do they know how to handle the inevitable issues that arise in a busy spa operation? Are you certain that guests leave your spa satisfied? When was the last…Continue Reading

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