Registration for Moments of Truth: Mastering the Spa Reservations Call webinar has closed and below are the topics which were discussed. This training is available online as Part 2 of The Spa Concierge Finishing School. Please check the Events and Learning Academy pages for this and more of our offered trainings. Guests who are calling you […]
Registration for this webinar: Mastering the Mindset of World Class Service has closed and below are the topics which were discussed. This training is available online as Part 1 of The Spa Concierge Finishing School. Please check the Events and Learning Academy pages for this and other trainings. Every spa wants to believe it gives outstanding […]
Virtually every spa has cut back on meetings and education during the downturn. There’s good news, though. Training your team is less expensive, and more convenient, than it’s ever been, thanks to–yes–the miracle of modern technology. We’re talking about online training. These are almost-as-good-as-being-there presentations that will engage and inform you and your team. We […]
Spas are working harder than ever to be innovative in their designs, but there’s one convention that just won’t seem to die: the monolithic front desk. Once upon a time, we had big fat computer monitors and hulking CPUs to hide in those enormous desks. So why, in this age of flat screens and cloud […]
I can’t tell you how many times I’ve heard someone in a class or seminar say, “You know, we don’t really have that many issues in our spa–we just have people problems.” According to a study of 1350 spa guests from Coyle Hospitality Group, “people problems” are the predominant issue in every spa. Coyle, the leading […]
Registration for this webinar has closed and below are the topics which were discussed. This training is available online as Part 3 of The Spa Concierge Finishing School. Please check the Events and Learning Academy pages for this and other trainings. Your biggest moment of truth in a spa or salon takes place, not in a […]