Spa industry executives and vendors from around the globe are gathered in Washington D.C. for the 20th annual ISPA conference. The conference is an annual “must-attend” for many due to the high quality educational breakouts, motivational keynotes, and networking opportunities. Monday offered 10 Professional Development Sessions on a variety of topics. Barry Moltz gave an […]
Lisa presented at Les Nouvelles Esthetiques in South Africa–she loved every minute of it. The vibrant spa community members she met there impressed her with their professionalism, vision and a real thirst for practical, real-world management education. Here’s the Powerpoint from her presentation at the conference, one of her top-rated and most impactful classes. Questions […]
Hi, Jane, After evaluating the Groupon model we decided it was not a good fit for Preston Wynne Spa. I’ll explain exactly why, as I think it may be helpful for you to hear as you approach other companies in the spa and salon industry. Spas need to be much more strategic about the number […]
World class service is no accident. To achieve this elevated level of guest care, you must start by grounding team members in the unique “mindset” that inspires top service organizations. Especially during a recession, team members don’t always exhibit the right attitude, or may not seem to be inspired, about delivering superior customer service. Yet […]
Registration for this webinar is closed. You can find this training on our Learning Academy page as Part 1 of the Spa Concierge Finishing School. World class service is no accident. The first step toward achieving this elevated level of guest care is to ground team members in the unique “mindset” that inspires top service […]
This training was offered as a webinar and is currently available online as Part 4 of the Spa Concierge Finishing School and also accessed on our Learning Academy page. Below are the topics which are covered. Join us for this employee training session, co-presented by Lisa Starr and Peggy Wynne Borgman. We include time for […]
If you own, manage, or plan to open or acquire a spa, this program is a must! Presented by Lisa M. Starr and Peggy Wynne Borgman of Wynne Business Spa Consulting If you’re already involved in spa operations, you’ll find solutions for your toughest management challenges. If you’re planning a facility, you’ll leave […]
Are you confident in your employees’ ability to resolve guest complaints? Do they know how to handle the inevitable issues that arise in a busy spa operation? Are you certain that guests leave your spa satisfied? When was the last time they received training in complaint resolution? A great reputation has always been the […]
It’s a sign of the times. There are lots of distressed spas on the market right now. Many of these spas look like real bargains, selling for pennies on the dollar of their replacement cost. How is a potential buyer to know what the business is really worth? Valuing a business is both a science […]
I was doing a hardhat tour of a new spa in the wine country yesterday, one we did the space plan for at the soon-to-reopen Hotel Yountville. (Yes, the teeny Napa Valley town whose restaurants are famed for possessing more Michelin Stars than most major cities.) I remember being a bit challenged by the dimensions […]