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Articles from the Wynne Business Blog
My reply to the Groupon rep who contacted me this week
Hi, Jane,
After evaluating the Groupon model we decided it…
After evaluating the Groupon model we decided it…
Is that spa for sale really worth its price?
It's a sign of the times. There are lots of distressed spas on…
Outside is In
I was doing a hardhat tour of a new spa in the wine country yesterday,…
Spa Employees From Hell!
We posted this short, funny, customer service video on YouTube,…
You can’t win an argument with a customer
Holly Stiel, the great hospitality customer service guru, says…
World Class? Not so fast.
In an increasingly virtual world, the "high touch" spas are one…
Circling the Discount Drain
Is social media now just about bargain-hunting--sharing discounts,…
How can I train my front desk team without any time and budget?
Virtually every spa has cut back on meetings and education during…
The Front Desk Must Die!
Spas are working harder than ever to be innovative in their designs,…
People Problems
I can't tell you how many times I've heard someone in a class…
Advanced Training
One:One Consulting
Wynne Business offers customized consulting services onsite, offsite, and remote services. We will help you transform your spa retailing into a powerful revenue stream and client retention strategy.
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Featured articles
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Advanced Training
One:One Consulting
Wynne Business offers customized consulting services onsite, offsite, and remote services. We will help you transform your spa retailing into a powerful revenue stream and client retention strategy.
Micro Learning Videos
Learn a new tactic or best practice in minutes.
How A Spa Consultant Can Help Grow Your Spa Business
How To Hold Effective Spa Client Consultations
What Does It Mean To Be A Spa Professional?
What Makes Some Spas So Successful?
How To Hire The Right Spa Therapists
Spa Concierge Training for Front Desk Staff
Retailing: The Positive Effects On Spa Staff
Watch more spa design and development training on our YouTube Channel here: Wynne Business.
From Our Friends At Spa Industry Association
Industry training featuring Lisa Starr
Interview with Spa Industry Association – Spa Retailing Part I
Interview with Spa Industry Association: Spa Retailing Part II
Interview with Spa Industry Association: Marketing Vision
Interview with Spa Industry Association: Front Desk
Interview with Spa Industry Association: Human Resources
Interview with Spa Industry Association: Spa Compensation
Advanced Training
One:One Consulting
Wynne Business offers customized consulting services onsite, offsite, and remote services. We will help you transform your spa into a world-class spa experience.
Spa Leaders Recommended Reading List (Download List)
The One-Minute Manager, Ken Blanchard & Spencer Johnson
The Seven Habits of Highly Effective People, Stephen Covey
Emotional Intelligence, Daniel Goleman
The Handbook of Coaching: A Comprehensive Resource Guide, Frederic M. Hudson
Who Moved My Cheese?, Ken Blanchard & Spencer Johnson
Good to Great, Jim Collins
Built to Last, Jim Collins & Jerry Porras
The Tipping Point, Malcolm Gladwell
Why We Buy, Paco Underhill
The Experience Economy, James H. Gilmore, B. Joseph Pine
The Starbucks Experience, Joseph Michelli
Setting the Table, Danny Meyer
Predictably Irrational, Dan Ariely
The Ultimate Question, Fred Reicheld
The Power of Habit, Charles Duhigg
The Buddha Walks Into the Office, Lodro Rinzler
Leaders Eat Last, Simon Sinek
The Black Swan, Nassim, Nicholas Taleb
Experimental Marketing, Bernd Schmitt
The Motivation Myth, Jeff Haden
The Big Book of Customer Service Training Games, Carlaw & Deming
Mastering the Rockefeller Habits, Verne Harnish
Topgrading, Bradford Smart